ZB awards innovative staff

FOLLOWING eleven months of hard working, aimed at digitally transforming itself, the ZB group has decided to honour its employees.

In a statement, the group said this was a new practice that would see workers being appreciated for outstanding performance.

This week the financial services group will honour employees at Avondale Service Centre in Harare.

“This new initiative is different from the past where employees were given only long service appreciations,” ZB, which has a new chief executive officer, said in the statement.

“The new management is geared to appreciate employees who would have excelled in terms of service delivery,” said Brilliant Shumba, group chief customer experience officer.

“People are our business, creating happy people to be more specific. As part of the new direction we are taking as an organisation, employee recognition becomes important in creating a brand aligned experience for our employees. It is an important programme for us.”

Three employees were recently appreciated and honoured after outstanding work in the past 11 months by helping improve efficiency in delivery services. Godfrey Masawa became the first person to be awarded the Innovation Impact Award, Shumba added.

Masawa, together with his team developed a solution aimed at making the ZB group’s life insurance system accessible to all branches or service centres in line with the organisation’s new digital trajectory.

Masawa’s innovation made it possible for the company to save more than US$330 000 and also enabled the delivery of excellent service in 44 service centres across the country, added Shumba.

Another outstanding employee to receive the Innovation Impact Award was Llyod Dumba.

The solution he developed improved the group’s core banking system’s efficiencies which saved the organisation over US$7 million in the process.

The third employee to be honoured by the ZB group was Raviro Mutazu who received the Service with Impact Award for her ability to provide excellent service even in the worst-case scenario.

In this case, an irate customer ended up doing more business with the group.

The organisation has indicated that the recognition programme is open to all ZB employees.

The award recipients will be identified through a nomination system and not merely left to the opinion of a few individuals.

This will be rolled out by the people and culture office, added ZB.-newsday