EcoCash in strategic partnerships to enhance customer experience, create convenience

EcoCash has entered into strategic partnerships with supermarkets, fuel service stations and
several retail outlets to facilitate US dollar mobile transactions, to improve customer experience
and convenience.

Zimbabwe’s largest mobile money platform recently partnered with leading supermarket chains
OK Zimbabwe and Spar Zimbabwe, to allow customers to cash-in and cash out US dollars while
shopping at over 200 retail stores across the country, with a pilot project with TM Pick n Pay
already underway.

US dollar
The partnerships have resulted in customers living in cities, towns and villages having easy access
to digital payment platforms and cash through a simple, safe, reliable and convenient platform.
They are also contributing to bringing US dollar transactions into the formal financial services
system that contributes to tax revenues, at a time when most US dollar transactions were largely
being done in cash outside formal channels.

Mr Munyaradzi Nhamo, the EcoCash Chief Operating Officer, said the company is negotiating with
various partners to bring them on board.

“Consumer payment behaviours and spending habits have changed significantly over the past few
months, and it is imperative that we stay innovative to avail solutions that enhance the customer’s
digital journey and create convenience,” he said.

Since it began accepting US dollars on its platform last year, EcoCash has incorporated numerous
service providers, thus bringing convenience to its customers who can now make US dollar
payments from the comfort of their homes or offices, at the push of a button.

Mr Nhamo said EcoCash’s growing collaboration with various partners will enhance the consumer
user-experience and encourage greater agility and flexibility in business operations.

“Our strong presence in Zimbabwe, with over 500 channel partners, provides multiple
opportunities to scale synergies, explore growth opportunities and identify new possibilities to
work in collaboration with strategic partners.

Mr Munyaradzi Nhamo,the EcoCash Chief Operating Officer, said the company is
negotiating with various partners to bring them on board.

“Through our partnership with supermarkets and other retail outlets, we will ramp up our efforts
to bring financial services that meet our customers’ digital needs,” he said.

Market analysts believe that the latest collaborations further strengthen EcoCash’s position as a
trusted partner for businesses that want to increase customer choice and consumer access to their
goods and services.

The Mukuru Bureau De Change
In addition to buying airtime, paying bills and sending money, customers can also make
international payments with the money in their EcoCash USD wallet to pay for Nexflix, Facebook
and DStv among other routine, monthly expenses.

EcoCash has also partnered with prominent money transfer companies such as SasaiRemit,
Mukuru, Western Union, WorldRemit, and MoneyGram among others to help spur remittances
into Zimbabwe.

Zimbabweans living in the Diaspora can now send money directly into their loved ones and
families’ EcoCash USD wallet through the EocCash-facilitated money transfers using these global
money transfer agents.-The Chronicle