Building blocks of trust: The imperative for good governance in public sector

In the heart of Southern Africa lies Zimbabwe, a nation endowed with vast natural resources and a vibrant cultural heritage. Yet, despite these advantages, the country’s public sector has long struggled with issues of governance, transparency, and efficiency. As Zimbabwe strives to reposition itself in the global economy, good governance in the public sector emerges as a crucial element for sustainable development and economic revitalisation.

Understanding good governance

Good governance is characterised by a set of principles that promote accountability, transparency, responsiveness, equity, inclusiveness and the rule of law. In a public sector context, it ensures that institutions operate effectively and serve the populace’s best interests. In Zimbabwe, the public sector encompasses a wide range of services, from health care to education, infrastructure, and law enforcement. For these services to be delivered efficiently, the backbone of governance must be strong and effective.

Historical context

Zimbabwe’s public sector has a complicated history, marked by political turbulence, economic challenges and social unrest. For decades, mismanagement and corruption have plagued various governmental institutions, undermining public trust and leading to widespread service delivery failures. The hyperinflation of the late 2000s and the economic downturn that followed exacerbated these problems. Today, Zimbabwe finds itself at a crossroads; the urgency for good governance is not just an abstract concept but a necessity for survival and progress.

The economic imperative

The connection between good governance and economic performance cannot be overstated. Investors, both local and international, are increasingly reluctant to engage with markets perceived as corrupt or poorly governed. Zimbabwe has seen a decline in foreign direct investment (FDI) due to these governance issues. A strong governance framework can enhance investor confidence, leading to the much-needed capital inflows that stimulate economic growth and create jobs.

Moreover, good governance can improve public sector efficiency and service delivery. By eliminating bureaucratic red tape and ensuring that resources are allocated effectively, the government can enhance the quality of life for its citizens. Issues such as crumbling infrastructure, poorly maintained schools, and inadequate health care can be addressed when governance systems function correctly.

The role of technology

In today’s digital age, technology presents an invaluable opportunity to enhance governance within Zimbabwe’s public sector. E-governance, which employs digital tools to streamline processes, can reduce corruption and increase transparency. By making public records accessible online and enabling citizens to report grievances digitally, the government can create a more open environment. For instance, an effective online platform for public procurement can minimise the opportunities for corrupt practices while ensuring that goods and services are acquired at competitive rates.

Promoting accountability

One of the pillars of good governance is accountability. For Zimbabwe’s public sector to regain public confidence, there needs to be a robust mechanism that holds officials accountable for their actions. This can involve the establishment of independent oversight bodies that have the power to investigate and act against corruption and mismanagement. These oversight structures include effective boards, empowered internal audit, forensic auditors and external auditors. Fostering a culture of accountability means empowering whistleblowers and protecting those who expose wrongdoing, thereby reducing the stigma attached to reporting unethical behaviour. Zimbabwe needs an Act that regulate whistle blowing and fight against fraud and corruption.

Engaging civil society

Empowering civil society is another critical aspect of good governance. Non-governmental organisations (NGOs), community groups, and citizens must play an active role in holding the government accountable. By facilitating dialogues between the government and the citizens, civil society can help bridge the gap and ensure that the voices of the people are heard in policy-making processes. Public consultations and participatory budgeting initiatives can lead to more responsive governance that reflects the needs and aspirations of the populace.

Education and awareness

Education is a vital component of good governance. Government leaders and public officials must be educated about the principles of good governance, ethical conduct and the importance of transparency. At the same time, ordinary citizens need to be aware of their rights and responsibilities. A well-informed citizenry is essential for democracy. Schools and community programmes can play a pivotal role in instilling values of good governance in the future generation, making it an integral part of national discourse.

Conclusion

The need for good governance in Zimbabwe’s public sector is urgent and undeniable. As the nation navigates the challenges of the present and the complexities of a globalized future, political instability, effective governance offers a path towards economic stability, social cohesion, and improved quality of life for all citizens. By embracing principles of transparency, accountability, and inclusiveness, Zimbabwe can transform its public sector into a model of good governance—one that not only serves its people but also inspires trust and confidence from the global community. Finally, the journey towards good governance is a collective endeavor that requires the participation of all stakeholders—government, civil society, and citizens. Only through collaboration and commitment can Zimbabwe harness its full potential and pave the way for a prosperous and equitable future.

Dr (Retired Major) Silibaziso Zhou: is a senior lecturer at Great Zimbabwe University.